Careers

I arrive just in time to begin the day with our energizing daily howl, held in the laundry room. After that, we receive our assignments for the day, head to our assigned floors, and get our carts and caddies ready to begin the shift.

I head to the hallway where I’ll begin with the rooms of guests who are still staying with us. I know the routine well by now: Knock three times and announce yourself before entering, then proceed through our checklist of duties, including removing all trash, restocking amenities, straightening the bed, and more.

At 11:00am, I start with check-out rooms of departing guests. These rooms have a more involved process—along with the above duties, we have to completely clean and reset the room for the next guests. This involves cleaning and sanitizing the bedding, bathrooms, and rest of the suite. I then vacuum my way to the door, make sure it’s ready, and activate the code announcing the suite is both clean and vacant. I continue on to the next, until my assignments for the day are complete.

Once I’m finished with rooms, I do a quick check-in with my supervisor to see who needs help. After this, I’ll also vacuum hallways, restocks carts and supplies, and more. Any lost and found items are turned in—I hope the guests know that we’re always trying to hold on to anything they may misplace or forget!

Once I’m done with my final agenda items, I return the I-Pod I use to keep track of my work, as well as my key, so the next shift has everything they need. Clocking out for the day, I feel a sense of achievement: Thanks to my hard work, guests will be enjoying a clean, restful stay—all part of bringing joy to families.